Wednesday, November 7, 2007

Ups Nightmare and Snowbabies in Ireland

Now I know why I only use USPS to ship. The reason; United Parcel Service is inept and rude.

Today I got the chance to "attempt" to pick up my big box from Polyform. It's been waiting at the UPS station in Detroit for about 5 days. The driver only left me a final attempt notice on Friday night,,failed to leave me the first and second attempt notice.

Anyway, I live about 8 or 9 miles from the UPS location in Detroit, and it's not the nicest of areas. It's funny, cause it's directly across the street from the neighborhood I grew up in back in 1960s. I could see my front yard as I turned into the UPS parking lot. The lot was busy with big UPS trucks and people with packages; however, those people with packages were finding out (as did I) that the office hours were 11:00 am to 7 pm.
It was 9:30 am..a wasted trip for me and three other customers.

I guess it wouldn't have been so bad if it hadn't taken me 26 minutes to drive 8 miles. I wasn't prepared for the road crew that had completely taken over the main route to UPS. Warren Avenue is undergoing major road repair and it was horrible driving. I drive a little metro and it was stop and go along the way with huge tractors and machinery turning, backing up, stopping. There was a slight drop off to the right of the road that I was trying like heck to avoid. Someone has an accident and there were cops everywhere, glass, ambulances. Construction workers were measuring out lengths of the road and were standing in the middle of traffic. I actually was relieved when I crossed from Dearborn (where all this construction was) to Detroit. The graffiti scribbled on burned out buildings was looking pretty good compared to the nightmarish traffic I had just endured. So, when I discovered that I had just wasted gas and 30 minutes of my time because UPS was closed, I started to get upset. I think I may have been swearing to myself as I pulled out of the congested driveway and headed back home (avoiding Warren Avenue)..

I called UPS and complained about the driver's inefficiency and was tossed around to different departments. Finally, someone from the Detroit station called me back and told me that I had to be home to sign for the package. When I informed her that I had to be at work, she told me that most people don't have packages sent to their home if they weren't going to be there.
An argument ensued and before I knew it, she had hung up on me.

By then, I had started to feel my chest tighten up and I called customer service. I'm usually an easy going person, but UPS's unwillingness to help me out and inability to proclaim it's fault in this matter, made me mad.

Thank God, the customer service woman did her best and suggested that the package be sent to my job. I liked this idea, and from now on, all packages sent to me will be delivered to my work address. After I receive my package, I'll take pictures of some of the projects and all that wonderful clay and post it here...

Ok, for some happier news...

My Snowman cake topper arrived in Ireland safe and sound.

The couple who ordered the topper sent me a check in Euros and my bank wouldn't cash it. I was supposed to send it back to my customer so they could send me another form of payment. I hadn't mailed the topper, and time went by, so I sent the check and the topper to Ireland. Shipping was around $15.00 and it arrived in 5 days. I sent the buyers an invoice through paypal and even though they didn't have an account, by evening they had signed up and paid me in full.
Leap of faith on my part to send something across the ocean without payment. I am not the sharpest business person, so luckily it worked out.

I've shipped clay pieces to Australia, the North Pole, England, Germany, and South America, and, now, Ireland. My clay babies have traveled more than I have.

1 comment:

kash said...

UPS : do not use this company. TThey lost mu passport
DO NOT NEVER use Sherman Oaks Mailing services in ENcino California. They messed up the paper work so ups lost my passport
Neither wants to take responsibility They boyth have cost my over $500 . I even insured the passport UPS states sue us if you want to we owe you nothing


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